Sr. Customer Service Representative
Core
Senior Customer Service Representative handling administration, order management, quotations, and master data maintenance to support the customer lifecycle.
Role type
Senior Customer Service Representative
Builds
Customer service operations and data accuracy for global scientific solutions
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
order management, quotation processing, master data maintenance, ERP systems, CRM platforms, customer complaint resolution, data accuracy and quality control, Microsoft Office proficiency
Preferred skills
Business Administration background, additional language proficiency, cross-functional collaboration
Responsibilities
Handle customer complaints and escalations, manage order processing and quotations, maintain master data accuracy, collaborate with cross-functional teams, meet performance metrics and service level agreements
Seniority
Senior, experienced IC