Field Service Engineer II
Core
Deliver administrative and technical support to service operations, coordinate between field engineers and customers, and ensure efficient service delivery.
Role type
Field Service Engineer II (coordination & technical support)
Builds
Service operations support, customer service delivery, equipment commissioning
Domain
Bioprocess automation, chemical engineering, laboratory equipment
Required skills
Instrument installation, preventative maintenance, repair, compliance services, Site Acceptance Test (SAT), Installation/Operational Qualification (IQ/OQ), project installation coordination, remote support, CRM data management, SLA management, process improvement analysis, bioprocess automation knowledge, electrical/mechanical engineering techniques, schematic reading, Windows OS proficiency
Preferred skills
Delta V control software experience, redlining schematics, customer-facing experience
Technologies
Microsoft Windows, PC hardware, desktop applications, Delta V
Responsibilities
Provide instrument and equipment services including installation, preventative maintenance, repair, and compliance; Lead commissioning and qualification of equipment via SAT and IQ/OQ protocols; Act as main point of contact for customers regarding service contracts; Develop and maintain positive customer relationships in assigned territory; Support product quality improvement via complaint processes; Lead smaller project installations from site readiness to validation execution; Provide remote support for external customers and internal teams.
Seniority
Mid-level, hands-on IC
