B2B EDI Systems Support Specialist, ANZ
Core
Internal systems support for B2B and Electronic Data Interchange (EDI) transactions across the order-to-cash lifecycle, focusing on E1 and B2B integration platforms.
Role type
Senior IC B2B/EDI Systems Support Specialist
Builds
Operational stability and reliability of global B2B transaction flows
Domain
Supply chain technology / B2B integration / ERP order processing
Required skills
EDI/B2B integration support, E1 ERP troubleshooting, B2B middleware management, transaction flow analysis, root-cause analysis, incident management, system configuration, data maintenance, migration support, SOP creation
Preferred skills
OpenText, PacCom, Ariba Network, Coupa, Unimarket, Science Warehouse, TechnologyOne
Technologies
E1, OpenText, PacCom, Ariba Network, Coupa, Unimarket, Science Warehouse, TechnologyOne
Responsibilities
Monitor and triage B2B error queues and transaction failures; Investigate E1 sales-order processing issues; Analyze end-to-end transaction flows to identify root causes; Coordinate incident resolution with global IT and integration teams; Perform system configuration validation and data maintenance; Support new B2B implementations and migrations; Create and maintain SOPs and troubleshooting guides; Contribute to automation and process-improvement initiatives
Seniority
Mid-Senior, hands-on IC