Agile Team Senior Customer Service Representative (French)
Core
Provide exceptional customer support and manage operational processes including customer master data, quoting, and order management for Thermo Fisher Scientific's clients.
Role type
Senior Customer Service Representative (Agile Team)
Builds
Customer support operations and administrative processes for life sciences clients
Domain
Life Sciences / Customer Operations
Deliverable
client delivery
Required skills
Fluent English, European language (German/Italian/French/Spanish), ERP knowledge, analytical problem-solving, data accuracy, stakeholder management, process improvement
Preferred skills
Microsoft Office, P2P/procurement experience, Bachelor's degree
Technologies
ERP systems, Microsoft Office
Responsibilities
Manage complex customer requirements and escalations, meet KPIs while maintaining data accuracy, onboard into new Agile teams every 3–6 months, share best practices across teams, identify process improvement opportunities
Seniority
Senior, hands-on IC