Sr Customer Service Representative_Order Management Spain
Core
Provide exceptional customer support and manage the full lifecycle of client orders, quotations, and master data administration.
Role type
Senior Customer Service Representative (Order Management)
Builds
Order management processes, quotations, and master data records for clients
Domain
Life Sciences / Chemicals (Thermo Fisher Scientific)
Required skills
Customer relationship management, order processing, escalation management, data accuracy, CRM systems proficiency, Microsoft Office, problem-solving, multitasking, written and verbal communication, organizational skills, judgment and diplomacy, initiative, adaptability, cross-functional collaboration
Preferred skills
ERP systems experience
Technologies
CRM systems, Microsoft Office, ERP systems
Responsibilities
Respond to internal and external customer requests regarding administration, order management, quotations, and master data; manage complex requirements and escalations; liaise with partner functions (sales, commercial, distribution, finance) to resolve issues; maintain high data accuracy using computer systems; meet daily/weekly/monthly key performance indicator metrics; develop and review training materials; generate customer service reports; direct activities to appropriate partner departments as needed.
Seniority
Senior, hands-on IC