Sr. Customer Service Representative
Core
Provide exceptional customer support for administration, order management, quotations, and master data throughout the client lifecycle.
Role type
Senior Customer Service Representative (Shared Services Center)
Builds
Customer service operations and data accuracy for life sciences clients
Domain
Life Sciences / Shared Services
Deliverable
dashboards & analysis
Required skills
Customer relationship management, ERP systems, data accuracy, problem-solving, multitasking, written and verbal communication, organizational skills, Microsoft Office
Preferred skills
Cross-training, process improvement, training material development
Responsibilities
Manage complex customer requirements and escalations, process orders and quotations, maintain data accuracy in CRM/ERP systems, meet daily/weekly/monthly KPIs, develop and review training materials, direct activities to partner departments as needed
Seniority
Mid-level, hands-on IC