Commeercial Operations Specialist - Strategic Account
Core
Managing commercial operations and customer relationships to ensure order fulfillment, resolve inquiries, and maintain positive dealer interactions.
Role type
Commercial Operations Specialist
Builds
Order transactions, customer service responses, and supply chain coordination
Domain
B2B Commercial Operations / Supply Chain
Required skills
Order management, customer inquiry resolution, complaint handling, supply chain coordination, ERP system knowledge, English fluency
Preferred skills
Oracle or SAP ERP proficiency, SCM/Trade/Life Science background
Responsibilities
Fulfill order transactions including returns and credits; Respond to customer inquiries within 24 hours; Handle and log customer complaints; Review sales orders and backlog to ensure on-time shipments; Coordinate with planners for expedited orders; Manage customer and internal communications.
Seniority
Mid-level (3-5 years experience)
