Sr. Customer Service Representative - Order Management (Nordic countries)
Core
Provide exceptional customer support and manage the full lifecycle of client orders, quotations, and master data within an administration and order management context.
Role type
Senior Customer Service Representative (Order Management)
Builds
Accurate order processing, quotations, and master data records for clients
Domain
Life Sciences / Chemicals (Thermo Fisher Scientific) / Shared Services
Required skills
Nordic language proficiency (Swedish, Danish, Finnish, or Norwegian), complex problem-solving, escalation management, CRM system proficiency, data accuracy, process adherence, cross-functional liaison, KPI tracking, training material development, Microsoft Office
Preferred skills
ERP system experience, Bachelor's degree
Responsibilities
Handle complex customer requirements and manage escalations, process orders and quotations, maintain master data accuracy, liaise with sales, commercial, distribution, and finance teams, meet daily/weekly/monthly KPI metrics, develop and review training materials, utilize customer service reports, and participate in cross-training for seasonal business needs.
Seniority
Mid-level, hands-on IC