Customer Service Representative (Order Management) - Italian Speaker
Core
Manage the order lifecycle for French-speaking customers, ensuring accurate and timely processing of orders, data maintenance, and issue resolution.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment operations for scientific and healthcare products
Domain
Life Sciences / Healthcare / Shared Services
Required skills
Fluent Italian and English, Order management, Customer operations, ERP/CRM systems, Stakeholder coordination, Data accuracy, Problem-solving
Preferred skills
SAP/Oracle experience, CRM usage, Shared Services background, Quotation processing
Technologies
SAP, Oracle, Microsoft Office
Responsibilities
Process customer orders and changes using ERP/CRM systems, Monitor open orders and communicate updates, Respond to customer enquiries regarding deliveries and availability, Coordinate with Sales/Supply Chain/Logistics/Finance to resolve issues, Maintain accurate customer and transactional data, Contribute to process improvements
Seniority
Mid-level, hands-on IC