Senior Customer Service Representative
Core
Provide exceptional customer support for internal and external clients regarding administration, order management, quotations, and master data within a Shared Service Center environment.
Role type
Senior Customer Service Representative (SSC)
Builds
Customer service operations and data accuracy for life sciences clients
Domain
Life Sciences / Shared Services
Deliverable
dashboards & analysis
Required skills
Customer relationship management, ERP systems, order management, data accuracy, problem-solving, multitasking, Microsoft Office, stakeholder liaison
Responsibilities
Manage complex customer requirements and escalations, process orders and quotations, maintain high data accuracy in CRM systems, meet daily/weekly/monthly KPI metrics, develop and review training materials, direct activities to appropriate partner departments.
Seniority
Mid-level, hands-on IC