Network Operations Analyst I
Core
Monitor global network services, respond to alerts, and perform initial troubleshooting for incidents affecting corporate, distribution center, cloud, showroom, and retail environments.
Role type
Network Operations Analyst I
Builds
Reliable, secure, and resilient network services for offices, distribution centers, data centers, showrooms, and retail stores worldwide.
Domain
IT Infrastructure / Network Operations
Required skills
TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, VPN technologies, incident management, network infrastructure maintenance
Preferred skills
automation, AI-enabled tools, modern monitoring tools
Technologies
switches, wireless access points, SD-WAN appliances, firewalls
Responsibilities
Monitor global network services and respond to alerts, maintain clear ownership of assigned incidents by documenting troubleshooting and escalating appropriately, support installation and lifecycle tracking of network infrastructure, create and maintain accurate operational documentation including support procedures and knowledge articles, use monitoring data and automation tools to improve incident triage and operational consistency
Seniority
Junior, hands-on IC