Master Technician
Core
Subject matter expert diagnosing and resolving in-depth technical issues for outdoor power products (engines, hydraulics, electrical systems) via phone and email.
Role type
Senior IC Master Technician (Outdoor Power Equipment)
Builds
Customer success and service resolution for outdoor power products
Domain
Manufacturing / Outdoor Power Equipment
Deliverable
client delivery
Required skills
Troubleshooting electrical systems, four-cycle engines, hydraulic systems, mechanical systems, transaxle drive systems, warranty claim processing, technical documentation, Microsoft Office proficiency
Preferred skills
Customer service experience, telephone support experience, Ariens Academy certification
Responsibilities
Diagnose and resolve technical issues via telephone and email, conduct product research on internal data, review and process warranty claims, provide support to customer support representatives, participate in special projects related to new product development and service assessments