Patient Access Representative - Emergency Department
Core
Front-line support for the Emergency Department, handling patient registration, check-in/out, insurance verification, and financial collections.
Role type
Patient Access Representative
Builds
Patient intake and registration workflows
Domain
Healthcare / Emergency Department
Deliverable
client delivery
Required skills
Insurance verification, demographic data entry, financial collection, regulatory form completion, appointment scheduling, HIPAA compliance
Preferred skills
Medical record maintenance, referral processing, pre-certification assistance
Technologies
Multi-channel messaging systems, patient recall lists
Responsibilities
Greet and register incoming patients, verify demographics and insurance, collect fees and communicate financial obligations, schedule follow-up appointments, process patient messages regarding appointments and complaints, maintain medical record releases.
Seniority
Entry-level, individual contributor