Benefits Specialist II
Core
Provide benefits support and education for initial enrollment, qualified life events, open enrollment, and retirement programs.
Role type
Benefits Specialist
Builds
Group health insurance plans (Medical, Dental, Vision, FSA, Life/AD&D) and retirement plans
Domain
Higher Education / Human Resources
Deliverable
dashboards & analysis
Required skills
Benefits administration, Workday HRIS, Customer service, Enrollment processing, Eligibility determination, Claims processing, Retirement plan management, State/federal leave laws, HIPAA/FMLA/COBRA knowledge
Preferred skills
Payroll systems, Microsoft Office suite, HR certifications (PHR/SPHR/SHRM/CEBS), Project management
Technologies
Workday, Microsoft Office, Outlook
Responsibilities
Answer and triage customer inquiries via phone/email/ticketing system; Process new employee and open enrollment; Determine eligibility and apply for coverage; Resolve coverage disputes with vendors; Conduct benefit education workshops and new hire orientations; Review and modify employee records in Workday.
Seniority
Mid-level, individual contributor