Captain - Customer Service
Core
Lead guest service operations, enforce safety policies, and manage facility upkeep in an entertainment venue.
Role type
senior IC customer service captain
Builds
guest experiences in dining, gaming, and retail areas
Domain
entertainment + hospitality
Deliverable
client delivery
Required skills
guest relations, safety enforcement, conflict resolution, inventory management, event setup, equipment maintenance, kiosk assistance, team coordination, policy compliance, physical stamina
Preferred skills
none stated
Technologies
none stated
Responsibilities
greet and bid farewell to guests, enforce house policies and safety standards, manage wait times and service flow, diffuse difficult guest situations, maintain cleanliness and stock levels of gaming and dining areas, assist with special event setup and breakdown, direct guests to kiosks and rental areas, coordinate with support technicians and management, assist other team members as needed
Seniority
entry-level IC