Online Manager
Core
Manage the day-to-day running of the online operation in-store, ensuring team engagement, van availability, and customer satisfaction while driving picking accuracy and reducing shrink.
Role type
Senior IC store operations manager (online retail)
Builds
Online order fulfillment and delivery operations for Asda customers
Domain
Retail / E-commerce logistics
Deliverable
product features
Required skills
Online retail operations, shrink reduction, rota planning, team coaching, availability management, waste reduction, change management
Preferred skills
Experience in complex online retail environments, strong organizational skills, customer service excellence
Responsibilities
Plan and execute trading activity on the shopfloor, engage and coach the team to improve processes, drive best value offerings and respond to customer feedback, develop team talent and build resilience
Seniority
Senior, hands-on IC