Triage Supervisor
Core
Lead a credit risk operations team to oversee daily workflow, decision quality, and operational performance in risk investigations, underwriting, triage, and merchant review.
Role type
Senior IC credit risk supervisor (team lead)
Builds
Risk decisions and operational workflows for financial institutions and merchants
Domain
Fintech / Credit Risk / Payments
Required skills
Team leadership, workflow management, risk decisioning, process improvement, stakeholder collaboration, regulatory compliance, performance analysis, mentorship, quality assurance, operational excellence
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead and develop an assigned credit risk operations team; Oversee daily workload, queue management, service levels, and quality standards; Coach and mentor team members on performance and career growth; Review escalated cases and complex risk scenarios; Analyze operational and risk performance trends to implement solutions; Partner with internal stakeholders to resolve issues and optimize processes.
Seniority
Senior, hands-on IC with team leadership