Fraud & Disputes Associate
Core
Provide first-level technical support and troubleshoot issues for clients to ensure high satisfaction and effective problem resolution.
Role type
Senior IC technical support associate
Builds
Client support services for financial institutions, corporations, merchants, and consumers
Domain
Fintech and payments
Deliverable
client delivery
Required skills
technical support, troubleshooting software/hardware, phone or remote support, ticketing systems, product knowledge
Preferred skills
Zendesk experience, familiarity with financial technology products
Responsibilities
Provide first-level technical support to clients, troubleshoot and diagnose technical problems, escalate complex issues, document client interactions, collaborate with internal teams to improve support processes
Seniority
Mid-level, hands-on IC
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