Senior SAP CX Consultant Sales & Service Cloud V2, Voll-/Teilzeit (m/w/d)
Core
Senior consultant responsible for the strategic and operational development of the SAP Customer Experience platform, focusing on Sales Cloud V2 and Service Cloud V2, acting as a trusted advisor for digitalizing sales, service, and customer processes.
Role type
Senior IC SAP CX Consultant (Sales & Service Cloud)
Builds
End-to-End solution concepts for sales, service, and customer experience processes
Domain
Enterprise Software / SAP Customer Experience
Required skills
SAP Sales Cloud V2, SAP Service Cloud V2, SAP Business Technology Platform (BTP), SAP Integration Suite, API and integration architecture, solution architecture, complex project management, stakeholder management, process analysis
Preferred skills
SAP S/4HANA integration experience, customizing and configuration of SAP-CX applications, transformation and migration project leadership
Technologies
SAP Sales Cloud V2, SAP Service Cloud V2, SAP BTP, SAP Integration Suite, SAP S/4HANA
Responsibilities
Advise business units on digitalization and optimization of sales, service, and customer processes; drive the evolution of the CX landscape by introducing best practices and innovations; evaluate requirements for standard proximity, scalability, and maintainability; design integration scenarios between SAP CX solutions and other enterprise applications; support architecture decisions, releases, upgrades, and new feature introductions; ensure stable, secure, and high-performance operation of solutions including third-level support.
Seniority
Senior, hands-on IC
