Customer Manager
Core
Lead store service operations and customer experience from car park to checkout, ensuring high standards across Service, Back Office, Security, and Cleaning teams.
Role type
Store Manager (Retail)
Builds
Customer service experience and operational efficiency in a superstore environment
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, operational management, customer service, change management, coaching, performance monitoring, conflict resolution
Preferred skills
Retail experience, strategic thinking, empathy, resilience
Responsibilities
Monitor and improve customer journey and service standards, coach and develop team members, resolve price discrepancies and operational issues, execute action plans based on customer feedback, manage external partner relationships
Seniority
Manager, hands-on leadership
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