Client Success Coordinator
Core
Day-to-day operational contact for a portfolio of 75-100 clients, driving product adoption, satisfaction, and retention.
Role type
Client Success Coordinator (early-career IC)
Builds
Client relationships and service utilization for global workforce solutions clients
Domain
HR Technology / Global Workforce Solutions
Deliverable
client delivery
Required skills
CRM management, client communication, data accuracy, priority management, analytical thinking, problem-solving
Preferred skills
Salesforce/Service Cloud experience, customer support background, global client support experience
Responsibilities
Serve as operational point of contact for assigned client portfolio; document client activities and account information in Salesforce; educate clients on services and best practices; monitor client health indicators and usage metrics; escalate risks with recommendations; execute recurring administrative tasks; partner cross-functionally for issue resolution.
Seniority
Entry-level / Early-career
