Client Success Coordinator
Core
Day-to-day operational contact for a portfolio of 75-100 clients, driving product adoption, satisfaction, and retention.
Role type
Client Success Coordinator (early-career)
Builds
Client relationships and operational account health for global workforce solutions clients
Domain
Global HR/Payroll services
Deliverable
client delivery
Required skills
CRM management, client communication, data analysis, problem-solving, stakeholder management, account administration
Preferred skills
Customer success experience, HR/payroll background, analytical thinking, relationship building
Technologies
Salesforce
Responsibilities
Serve as primary operational contact for assigned client portfolio, monitor client health and usage metrics, document activities in CRM, educate clients on services, identify growth opportunities, escalate risks, execute administrative account tasks, partner cross-functionally for issue resolution
Seniority
Entry-level / Early-career
