EverWell - Customer Support Specialist (Remote, Australia)
Core
Deliver fast, professional, high-quality support via phone, email, chat, and social media for the Timely SaaS platform, helping customers in Home & Field Services, Health Services, and Wellness industries master the technology.
Role type
Customer Support Specialist (SaaS)
Builds
Timely platform (SaaS solution for service professionals)
Domain
SaaS / Service Economy / Health & Wellness
Deliverable
client delivery
Required skills
live troubleshooting over the phone, technical support experience in SaaS, problem investigation, translating technical concepts to plain English, empathy, proactive communication, familiarity with Zendesk and Slack
Preferred skills
experience in beauty and wellness industry
Responsibilities
Resolve customer issues via phone calls, investigate ambiguous problems to find solutions, identify opportunities to demonstrate additional platform value, communicate via multiple channels (phone, email, chat, social media)
Seniority
Individual Contributor