Sales Support Specialist
Core
Provides end-to-end sales support for residential customers, managing order entry, account qualification, scheduling, and troubleshooting to ensure customer satisfaction.
Role type
Sales Support Specialist (Customer Care & Operations)
Builds
Residential service orders, account files, and scheduled installations for Direct Sales Representatives and field teams.
Domain
Telecommunications / Residential Services
Deliverable
product features
Required skills
Order entry and scheduling, account qualification, data entry, customer care, troubleshooting (data/telephony/video), CRM management, commission verification, issue escalation, up-selling/cross-selling
Preferred skills
Singleview CRM experience, Associate's degree or 1 year experience, large account handling, data/telephony/video troubleshooting expertise
Technologies
Singleview, Windows (Word, Excel, Outlook), CRM systems
Responsibilities
Assist Direct Sales Representatives with order entry, scheduling, and customer education; handle incoming calls and resolve billing/trouble complaints; coordinate residential installations and service calls; verify commissions and charge-backs; escalate complex technical issues; load street sheets and address lists into CRM; research customer issues and track account contacts.
Seniority
Individual Contributor, entry to mid-level
