ETA Direct Specialist
Core
Break-fix troubleshooting of internal applications and providing Tier 1 user support via a queue-based ticketing system.
Role type
Tier 1 IT Support Specialist
Builds
Resolves application issues impacting end users; supports development and integration of new equipment and applications within the phone infrastructure.
Domain
IT Operations / Technical Support
Required skills
SQL, Excel, ITIL, ServiceNow, FSM
Preferred skills
Service Desk concepts, technical support methodologies
Responsibilities
Receiving, researching, resolving, and escalating support requests; assisting senior team members with Tier 1 user support.
Seniority
Entry-level / Junior
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