Remote Customer Care and Sales Advisor
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, and retention sales via phone and ticketing systems.
Role type
Entry-level customer care and sales advisor
Builds
Customer retention and service continuity for Cable One subscribers
Domain
Telecommunications / Cable services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, billing and pricing knowledge, order management, script adherence
Preferred skills
Patience, professionalism, ability to remain composed in high-pressure situations
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers on resolution steps; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; negotiate household spend and upsell additional services; meet weekly and monthly sales activity goals
Seniority
Entry-level, individual contributor