Client Services Representative
Core
Primary point of contact for luxury clients, delivering personalized, white-glove service and resolving complex inquiries with discretion.
Role type
Client Services Representative (Luxury Retail)
Builds
Curated client experiences and seamless service interactions for high-net-worth individuals
Domain
Luxury retail and high-end hospitality
Deliverable
client delivery
Required skills
Service recovery, emotional intelligence, operational precision, problem-solving, order processing, curbside operations
Preferred skills
Luxury hospitality experience, high-touch service environment background
Responsibilities
Act as first escalation point for complex service situations, partner with Docent Teams to align hospitality tone, support event execution and high-profile visits, collaborate with Store Leadership on service concerns, ensure accuracy in order processing and curbside operations
Seniority
Individual Contributor, entry to mid-level