Junior Customer Service Specialist with Italian and/or Spanish (fixed-term contract)
Core
Deliver high-quality customer service via email, phone, and chat to resolve queries and nurture relationships for Swarovski's global customers.
Role type
Junior Customer Service Specialist
Builds
Customer support interactions and issue resolution workflows
Domain
Luxury retail / eCommerce
Deliverable
client delivery
Required skills
Fluency in English and Italian or Spanish (B2+), customer service focus, accuracy, attention to detail, cultural awareness, process improvement
Preferred skills
SAP or ServiceNow experience, eCommerce knowledge, virtual multi-national work experience
Responsibilities
Handle customer inquiries via email, phone, or chat; study products and policies to support inquiries; follow up on issue resolution status; maintain sensitive information in compliance with GDPR; act as a customer advocate internally
Seniority
Junior, hands-on IC