Cloud Operations - Microsoft
Core
Manage operational health, continuity, and service experience for strategic Microsoft Azure partners within the distributor ecosystem.
Role type
Senior Cloud Operations Manager (Azure Partner Services)
Builds
Partner service health dashboards, corrective action plans, and standardized operational processes for Azure partners.
Domain
Cloud Operations / Microsoft Azure / Partner Ecosystem
Deliverable
dashboards & analysis
Required skills
Azure subscription management, Partner Center administration, billing and provisioning processes, partner lifecycle management, incident escalation coordination, data analysis, stakeholder management
Preferred skills
CSP ecosystem knowledge, enterprise partner management, process improvement, automation initiatives
Technologies
Microsoft Azure, Microsoft Partner Center, CSP (Cloud Solution Provider)
Responsibilities
Conduct regular partner service reviews and health checks; monitor Azure subscription status, billing health, and consumption trends; coordinate cross-functional teams to prevent service disruptions; manage critical service escalations and root cause reviews; develop and maintain partner health scorecards and dashboards; guide partners on best practices for subscription and customer management.
Seniority
Senior, hands-on IC
