Head of Customer Experience - Walmart & Club
Core
Senior Director leading end-to-end supply chain partnership and customer experience strategy for Walmart and Club in the US.
Role type
Senior Director, Customer Operations & Supply Chain Strategy
Builds
Differentiated customer experience, resilient operations, and sustainable growth for Walmart and Club accounts
Domain
Consumer Packaged Goods (CPG) / Retail Supply Chain
Required skills
Strategic supply chain planning, stakeholder management, team leadership, data-driven decision making, cross-functional transformation, operational resilience, performance management, change leadership
Preferred skills
Omnichannel retail experience, Collaborative Planning Forecasting and Replenishment (CPFR), ERP and BI tools, network optimization, eCommerce fulfillment
Technologies
ERP systems, Business Intelligence tools, Retail inventory management platforms, Digital supply chain capabilities
Responsibilities
Define 3-year customer experience and supply chain strategy; Own senior supply chain relationship with Walmart and Club; Lead end-to-end service and availability performance; Shape collaborative forecasting and replenishment strategies; Use advanced analytics to drive executive decisions; Partner cross-functionally to remove barriers; Identify breakthrough opportunities in automation and data connectivity; Establish performance measures for service and inventory; Lead and develop a diverse team of leaders; Represent Unilever in supplier councils and industry forums; Manage crisis response during high-impact disruptions; Champion continuous improvement across the network
