Customer Service Representative
Core
Assist customers with pre/post-sale questions, basic installations, and problem resolutions via phone, email, and web chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and resolution for lighting products
Domain
Lighting retail and distribution
Deliverable
dashboards & analysis
Required skills
Customer service, phone etiquette, email management, warranty processing, return merchandise authorization (RMA), sales capture, Microsoft Office 365 (Teams, Outlook), Cisco Unified Intelligence Center, Calabrio
Responsibilities
Answer customer calls and resolve scenarios, respond to emails within 24 hours, process warranty orders and RMAs, achieve one-touch resolution goals, meet satisfaction survey targets, capture inbound sales opportunities.
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