Lead Ambassador, Guest Experience
Core
Lead a front-line department at World of Coca-Cola, delivering exceptional guest experiences, managing operations, and ensuring health & safety standards.
Role type
Lead Guest Relations Ambassador (Front-line Operations Lead)
Builds
Guest experiences, operational efficiency, and brand presence at the World of Coca-Cola attraction
Domain
Hospitality / Theme Park / Retail
Deliverable
product features
Required skills
Guest service, operational leadership, cash handling, inventory management, safety compliance, training, conflict resolution, physical stamina
Preferred skills
Multi-lingual skills, themed attraction or hospitality industry experience
Technologies
None stated
Responsibilities
Support overall operational functions and ensure SOPs are met; serve as a role model for guest service; assist with ticket sales, access control, and guest wayfinding; train ambassadors on procedures; monitor safety hazards; handle cash transactions; manage stock and supply levels.
Seniority
Individual Contributor with supervisory responsibilities