Customer Experience Executive
Core
Drive exceptional operations business performance and deliver outstanding customer service in retail banking branches with up to 25 staff members.
Role type
Senior IC branch operations and customer experience executive
Builds
Retail banking branch operations, customer service delivery, and sales execution
Domain
Banking / Retail Finance
Required skills
Branch operations management, customer complaint resolution, sales target achievement, risk and compliance adherence, team leadership, cash management, systems administration
Preferred skills
Change management, community engagement, crisis coordination, performance management
Technologies
Brains, Winfos, Q-matic, Sybrin
Responsibilities
Manage branch operations and ensure adherence to service standards; resolve customer complaints and conduct trend analysis; achieve sales targets through cross-selling and in-branch marketing; manage remote and manual authorizations; provide cover for Branch Operations Manager; monitor branch performance and staff utilization.
Seniority
Senior, hands-on IC
