Chief Customer Service advisor
Core
Manage cash operations, oversee customer service advisors, and ensure compliance for a retail bank branch.
Role type
Senior IC branch operations manager (cash & service)
Builds
Cash flow stability, accurate transaction records, and high-quality customer service at a retail branch
Domain
Banking / Retail Finance
Required skills
cash management, till reconciliation, staff supervision, regulatory compliance, security protocols, performance management, inventory control, reporting, team coaching, risk mitigation
Preferred skills
leadership, conflict resolution, process improvement, sales lead identification
Technologies
bank core systems, cash counting machines, currency verifiers, UV lights, PC workstations
Responsibilities
Dispense and receive physical cash and financial instruments; authorize and confirm cheques and drafts; manage vault and cash supplies; supervise customer service advisors and conduct coaching sessions; ensure till reconciliation and security; identify sales leads and refer to advisors; manage leave and overtime for the team; conduct random checks and snap audits; submit excess cash and statistical reports.
Seniority
Senior, hands-on IC