Customer Experience Executive - Zanzibar
Core
Drive operations business performance and deliver exceptional customer service in branches with up to 25 staff members.
Role type
Branch Operations Executive
Builds
Branch operations, customer service delivery, and sales targets for local business
Domain
Banking / Retail Banking
Required skills
Branch management, Customer complaint resolution, Sales execution, Risk and control adherence, Team leadership, Banking hall management
Preferred skills
Community engagement, Merchandising management, Remote authorization management, Crisis coordination
Technologies
Brains, Winfos, Q-matic, Sybrin
Responsibilities
Resolve customer complaints and conduct trend analysis, Manage branch operations and staff scheduling, Execute sales targets and cross-sell products, Ensure compliance with risk policies and procedures, Provide cover for Branch Operations Manager, Maintain banking hall standards and equipment
Seniority
Mid-level, hands-on IC