Customer Experience Executive
Core
Drive exceptional operations business performance and deliver superior customer service in branches with up to 25 staff members.
Role type
Branch Operations Executive (Customer Experience)
Builds
Branch operations, customer service delivery, and sales execution for a retail bank.
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Branch operations management, customer complaint resolution, sales target achievement, risk and compliance adherence, team leadership, cash management, systems administration
Preferred skills
Community engagement, merchandising management, crisis coordination, regulatory change management
Technologies
Brains, Winfos, Q-matic, Sybrin
Responsibilities
Resolve customer complaints and conduct trend analysis, manage banking hall operations and remote authorizations, achieve sales targets and cross-sell products, provide cover for Branch Operations Manager, ensure adherence to risk policies and procedures.
Seniority
Mid-level, hands-on IC
