Experte en sinistres – Habitation
Core
Investigate, negotiate, and settle residential insurance claims to provide exceptional customer service during difficult times.
Role type
Claims expert (residential)
Builds
Settled insurance claims for residential properties
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Residential claims investigation, negotiation, claim settlement, customer service, regulatory compliance (AMF), bilingual communication (French/English), digital tools proficiency
Preferred skills
Empathy, complex case analysis, time management, autonomy, conflict de-escalation
Technologies
Digital platforms and tools for claims processing
Responsibilities
Interact directly with insured clients across Canada, investigate and negotiate claims according to established standards, ensure rapid and efficient settlement of declared claims, collaborate with the team to support clients, use technological tools to deliver effective and personalized service