Customer Service Specialist (e-commerce)
Core
Deliver operational excellence for European e-commerce businesses by managing second-line support tickets, validating order data, and optimizing customer service processes.
Role type
Senior Customer Service Specialist (e-commerce operations)
Builds
Centralized e-commerce support processes and improved customer query management flows
Domain
E-commerce / Customer Support / Operations
Required skills
Second-line support management, order data validation, process optimization, report preparation, financial process basics (collections/invoicing), ticketing system proficiency
Preferred skills
CRM/ERP/SAP experience, analytical skills for process improvement
Responsibilities
Handle incoming second-line support tickets, extract and cross-validate order data, prepare reports and analysis, support receivables activities (collections, invoicing), implement process improvements, ensure compliance with policies
