Customer Service Specialist
Core
Coordinate order processing, production documentation, shipping activities, and inventory needs for customer accounts within the Mining business.
Role type
Customer Service Specialist (Order Management & Logistics)
Builds
Accurate order fulfillment and timely product delivery for mining customers
Domain
Mining / Industrial Distribution
Deliverable
product features
Required skills
Order management, SAP, C4C, Microsoft Office, written communication, verbal communication, organizational skills, attention to detail, problem-solving, record maintenance
Preferred skills
Customer service experience, manufacturing experience, distribution experience
Responsibilities
Enter sales orders, prepare and print order-specific documents and shipping materials, coordinate with internal teams to prioritize orders, respond to production and delivery inquiries, coordinate shipping activities, maintain production work orders and shipment documentation, provide general administrative support to Project Managers
Seniority
Entry-level to Mid-level, hands-on IC