Manager, Ticket Operations (SDG)
Core
Oversee all ticketing operations for a professional hockey club, managing sales, distribution, inventory, and fan experience from purchase through entry.
Role type
Manager, Ticket Operations
Builds
Season tickets, group sales, single-game tickets, premium seating, and VIP access for live hockey events
Domain
Professional Sports / Live Entertainment
Required skills
Enterprise ticketing systems (AXS, Ticketmaster), high-volume event management, inventory distribution, dynamic pricing strategies, data analysis, financial reconciliation, stakeholder management, team leadership
Preferred skills
Secondary market resale strategy, mobile ticketing technology implementation, demand modeling, cross-functional collaboration
Technologies
AXS Back Office, Excel, database applications, mobile ticketing platforms
Responsibilities
Manage day-to-day ticket operations including season tickets, group sales, and premium seating; Coordinate box office and access control for 5,000–12,000+ fans per game; Implement data-driven pricing strategies and revenue optimization; Ensure compliance with league policies and manage ticket audits; Lead innovation in ticketing technology and fan-facing digital enhancements
Seniority
Manager, hands-on leadership