Field Service Engineer- Northern New Jersey

💼 Full-time🗓 2026-05-21 → 2026-09-30

Core

Field Service Engineer responsible for commissioning, installing, testing, troubleshooting, and repairing surgical equipment at customer sites including hospitals and surgery centers.

Role type

Field Service Engineer (Medical Devices)

Builds

Surgical equipment functionality and reliability for ophthalmic care providers

Domain

Medical Devices / Ophthalmic Surgery

Deliverable

physical/clinical work

Required skills

Troubleshooting, preventative maintenance, installation, GxP compliance, SOP adherence, customer relationship management, technical reporting, analytical problem solving

Preferred skills

Experience with laser-based medical devices, familiarity with operating room protocols, ServiceMax/CRM proficiency, ability to lift 50 lbs

Technologies

ServiceMax, CRM tools

Responsibilities

Troubleshoot, diagnose, and repair surgical equipment; perform preventative maintenance and upgrades; commission and test new equipment; develop customer relationships for contract renewals; document service logs and failure analysis; escalate technical issues to engineering teams

Seniority

Mid-level, hands-on IC

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About Alcon

As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world. We’re extremely proud of our legacy and the significant way we’ve helped to shape the industry over the last 70 years, but we’re just getting started. Our relentless passion to eliminate unmet medical needs drives our pursuit to further advance eye health worldwide. We’re looking for exceptionally talented, driven people who want to make a difference.