Associate I, Customer Service (Bilingual)
Core
Process, release, and track customer orders while resolving complex inquiries and identifying service improvement trends for Alcon's eye care products.
Role type
Associate I Customer Service Representative
Builds
Order fulfillment and customer support workflows
Domain
Healthcare / Eye Care / Customer Service
Deliverable
client delivery
Required skills
Bilingualism (English/French), order processing, customer inquiry resolution, trend identification, cross-functional collaboration, critical thinking, adaptability
Preferred skills
Bachelor's degree or Post-Secondary Diploma, experience with web-based technologies, knowledge of ERP and EDI systems
Technologies
Salesforce, EDI, ERP, MS Office Suite
Responsibilities
Process and track orders across platforms, answer product availability and ETA questions, resolve complex customer inquiries, identify client concern trends, escalate technical problems, recommend resolutions within guidelines
Seniority
Entry-level / Individual Contributor