Associate, PPM Systems & Business
Core
Support the administration, operation, and continuous improvement of Project and Portfolio Management (PPM) platforms and related business applications.
Role type
Associate, PPM Systems & Business
Builds
PPM platforms and enterprise business applications
Domain
Healthcare / Project Portfolio Management
Required skills
PPM platform support, enterprise application administration, master data management, Level 1 application support, ServiceNow support, requirement documentation, system testing, reporting and analytics, global collaboration
Preferred skills
Planisware experience, Power BI/Tableau proficiency, JavaScript or low-code development, regulated industry experience
Technologies
ServiceNow, Planisware, Power BI, Tableau, Microsoft Excel
Responsibilities
Support daily operations of PPM systems and assigned enterprise applications; Perform routine application administration tasks to ensure systems remain reliable, compliant, and aligned with business processes; Create, update, and maintain master data, including users, resources, organizational structures, labor rates, parameters, and other system reference data; Serve as the first point of contact for business users by triaging and resolving ServiceNow support requests and providing Level 1 application support; Troubleshoot application issues, resolve standard user inquiries, and coordinate with technical teams or vendors to address more complex problems; Monitor support performance metrics and service KPIs to ensure timely issue resolution and adherence to service standards; Assist in developing and maintaining application documentation, including configuration guides, standard operating procedures, business process documentation, and user support materials; Support demand management activities by documenting business requirements, gathering enhancement requests, and helping evaluate solution options; Participate in application configuration activities under the guidance of senior administrators and application owners; Support testing efforts, including configuration validation, system testing, regression testing, and user acceptance testing; Monitor application processes, scheduled jobs, integrations, and data flows to proactively identify and escalate exceptions; Create and maintain reports, dashboards, and analytics that provide visibility into system usage, performance, and operational effectiveness; Collaborate with global business and technical teams across multiple regions, countries, and time zones to deliver consistent user support and application services; Contribute to continuous improvement initiatives focused on enhancing system usability, process efficiency, data quality, and user adoption.
Seniority
Associate, hands-on IC
