Order Support Specialist
Core
Process customer orders, shipments, and returns while managing customs documentation and resolving claims for brands across the APAC region.
Role type
Order Support Specialist
Builds
Order fulfillment and delivery timelines
Domain
Retail / Logistics
Deliverable
client delivery
Required skills
Order processing, Customs documentation, Returns management, Stakeholder communication, Problem-solving, Process optimization
Preferred skills
Continuous improvement mindset, Multicultural collaboration
Technologies
Order management systems, Customs documentation tools
Responsibilities
Process customer orders, amendments, and releases; Monitor order fulfillment and delivery timelines; Manage customer returns, claims, and defective product processes; Prepare and distribute commercial and customs documentation; Contribute to operational process harmonization.
Seniority
Junior, individual contributor
