Order Support Specialist
Core
Process customer orders, shipments, and returns while managing customs documentation and resolving claims to ensure timely fulfillment and satisfaction.
Role type
Order Support Specialist
Builds
Order fulfillment and delivery timelines
Domain
Retail / Logistics
Required skills
Order processing, Customs documentation, Claims management, Stakeholder communication, Process optimization, English proficiency
Responsibilities
Process customer orders, amendments, and releases; Monitor order fulfillment and delivery timelines; Manage customer returns, claims, and defective product processes; Prepare and distribute commercial and customs documentation; Contribute to operational process optimization.
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