Warranty Customer Care Representative
Core
Empower consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing customer orders across multiple brands and channels.
Role type
Warranty Customer Care Representative (First Level Support)
Builds
Customer trust and resolution for warranty claims, product orders, and returns/cancellations
Domain
Retail / Consumer Goods
Deliverable
client delivery
Required skills
Active listening, problem-solving, empathy, research, order processing, data entry, performance metrics tracking, trend analysis
Preferred skills
Contact center experience, product knowledge retention, cross-training capability
Technologies
Customer service software, databases, communication tools (phone, chat, email, social media)
Responsibilities
Evaluate customer warranty claims for eligibility (replacement, repair, credit); resolve complex issues via research; place orders on consumer behalf; maintain accurate interaction records; meet performance metrics (call handling time, satisfaction scores); identify consumer behavior trends for process improvement.
Seniority
Entry-level (0-2 years experience)
