Customer Service Representative
Core
Empower consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing orders across multiple brands and channels.
Role type
Customer Service Representative (First Level Support)
Builds
Consumer trust and satisfaction through effective communication and problem-solving
Domain
Retail / Consumer Goods
Deliverable
client delivery
Required skills
Active listening, empathy, problem-solving, active listening, professionalism, ability to handle high call volumes, proficiency in customer service software
Preferred skills
Experience in a contact center environment, ability to learn and retain information
Responsibilities
Act as first level of support for consumer inquiries, support VF Warranty process by evaluating claims, service consumers via phone/chat/email/social media, resolve complex issues through research, place orders on consumer behalf, maintain accurate records of interactions, assist in training new hires, meet performance metrics on call handling and satisfaction
Seniority
Entry-level, 0-2 years experience
