Bilingual System Analyst I / Analyste de systèmes bilingue I
Core
Provide Tier 1 technical support and operational assistance for the MyBenefits digital benefits administration platform, resolving client inquiries and system issues.
Role type
Tier 1 Systems Analyst (Client Support)
Builds
MyBenefits digital benefits administration platform
Domain
Health & Wellness / Benefits Administration
Deliverable
client delivery
Required skills
Technical troubleshooting, ticketing systems management, bilingual communication (French/English), high-volume support handling, process documentation, SQL scripting (preferred)
Preferred skills
Benefits platform experience, SaaS support background, Tier 2 escalation knowledge
Responsibilities
Manage high-volume client support queue, troubleshoot application and system issues, support new client onboarding and go-live activities, document solutions and knowledge articles, escalate complex issues
Seniority
Junior, hands-on IC
