IT Field Support Analyst
Core
First-level on-site desktop support technician resolving hardware and software issues for end users across a health system.
Role type
IT Field Support Technician I
Builds
Maintains operational desktop environments and resolves break-fix tickets for clinical and administrative staff.
Domain
Healthcare IT
Required skills
Windows 11 support, desktop hardware troubleshooting (Dell, HP, Lenovo), mobile device support (Apple, Android), ticketing system management, inventory database updates, moves/adds/changes execution
Preferred skills
Associate's degree or technical certification in IT, Microsoft certification, 1-3 years of desktop support experience in healthcare
Technologies
Windows 11, Dell, HP, Lenovo, Apple, Android
Responsibilities
Resolve on-site desktop break-fix issues, manage daily support queue ownership, document work in ticketing system, support moves/adds/changes, maintain CMDB inventory accuracy, escalate complex issues, order IT equipment and spares
Seniority
Junior, hands-on IC
