GBS Process and Analytics Services Senior Director
Core
Senior Director leading Global Business Services (GBS) Process & Analytics delivery for the R&D Senior Executive Team, aligning enterprise services with customer strategy.
Role type
Senior Director, GBS Process & Analytics Services
Builds
Enterprise service delivery functions embedded into customer strategy for R&D
Domain
Pharmaceutical/Biotechnology industry, Global Business Services (GBS)
Required skills
Business partnering, coordination, project management, resource management, team leadership, strategic planning, change management, analytical skills, stakeholder management
Preferred skills
GBS acumen (Captive and BPO experience), pharmaceutical industry knowledge, digital transformation understanding
Technologies
None stated
Responsibilities
Coordinate delivery of enterprise services for a specified SET area; Support Functional Business Partners in pitching new service scopes; Manage resource projections, recharges, work allocation, and team management; Act as point of escalation for enterprise services; Collaborate with GBS leadership to enhance service offerings; Monitor performance metrics and implement improvement strategies.
Seniority
Senior, hands-on IC with leadership responsibilities
